Shipping policy

SHIPPING POLICY

Effective Date: October 21, 2021
Business Name: DoneByNelly LLC

Thank you for shopping with DoneByNelly LLC. We appreciate your business and want to make your ordering experience as smooth as possible. Please review our Shipping Policy before placing your order.

1. ORDER PROCESSING

Orders are typically processed within [2–5 business days] after payment has been successfully received.

Processing time is separate from shipping/transit time.

Orders are generally not processed, shipped, or delivered on weekends or holidays. During sales, promotions, holidays, product launches, or periods of high order volume, processing times may be longer than usual.

Once your order has entered the fulfillment or shipping process, we may be unable to make changes or cancel the order.

2. SHIPPING RATES

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Shipping costs may vary depending on your order, selected shipping method, destination, package weight, and other applicable factors.

Any free-shipping promotions will be subject to the terms stated at the time of the promotion.

3. ESTIMATED DELIVERY TIMES

After your order has been processed, estimated delivery time is approximately [3–7 business days] for standard domestic shipping.

Delivery estimates are not guarantees. Shipping carriers may experience delays due to weather, holidays, high package volume, transportation issues, or other circumstances outside the control of DoneByNelly LLC.

4. SHIPPING CONFIRMATION & TRACKING

When tracking is available, customers will receive shipping confirmation containing tracking information after their order has been prepared for shipment.

Please allow time for the shipping carrier to scan and update your package after receiving your tracking information.

If tracking shows that your package is still in transit, please contact the applicable shipping carrier for additional delivery information.

5. CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Full name
Street address and apartment/unit number
City
State
ZIP/postal code
Email address and other requested contact information

DoneByNelly LLC is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at [Insert Business Email]. We cannot guarantee that an address can be changed after an order has been submitted or entered processing.

6. RETURNED PACKAGES

If a package is returned to DoneByNelly LLC because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, the customer may be responsible for additional shipping charges if they request that the package be shipped again.

Original shipping charges may be non-refundable to the extent permitted by applicable law.

7. LOST OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

If your tracking information shows an unusual delay or indicates that your package may be lost, please contact the shipping carrier and notify us at [Insert Business Email].

We will make reasonable efforts to assist you with available shipping information or a carrier claim when appropriate. Any replacement or refund will be determined based on the circumstances of the order, carrier information, our applicable refund policy, and applicable law.

8. PACKAGES MARKED “DELIVERED”

If tracking information indicates that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location, including porches, mailboxes, parcel lockers, and other secure areas.
Check with household members or neighbors who may have accepted the package.
Contact the shipping carrier for additional delivery details.
Contact DoneByNelly LLC at [Insert Business Email] if you still need assistance.

A carrier's “delivered” status does not automatically determine whether a refund or replacement will be issued. Requests will be reviewed based on the circumstances and applicable law.

9. DAMAGED ITEMS

If your order arrives damaged, please contact us within [3–7 days] of delivery at [Insert Business Email].

Please include:

Your full name
Order number
Description of the issue
Clear photographs of the damaged product
Photographs of the shipping packaging, when applicable

Please keep the damaged item and original packaging until your request has been reviewed.

Eligible claims may result in a replacement, refund, store credit, or another appropriate resolution.

10. STOLEN PACKAGES

DoneByNelly LLC understands that package theft can occur after delivery.

If you believe a delivered package was stolen, please contact the shipping carrier and, where appropriate, local authorities. You may also contact us so we can provide available order or tracking information.

Replacement or refund requests involving suspected theft will be reviewed individually and are not guaranteed except where required by applicable law.

11. INTERNATIONAL SHIPPING

[Choose one: DoneByNelly LLC currently ships only within the United States. / DoneByNelly LLC offers international shipping to select locations.]

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and carrier delays.

12. DIGITAL PRODUCTS & E-BOOKS

Digital products, including e-books and downloadable materials, are not physically shipped.

Digital products will be delivered electronically through the method stated at checkout, such as a download link, email, or customer account.

If you purchase both physical and digital products, your physical products will be shipped according to this Shipping Policy while your digital products will be delivered electronically.

Please refer to the DoneByNelly LLC Terms of Service and applicable Digital Product Policy for restrictions concerning the copying, sharing, transferring, or resale of e-books and other digital products.

13. HOLIDAYS, SALES & HIGH-VOLUME PERIODS

Processing and shipping may take longer during holidays, sales, promotions, product launches, severe weather, or periods of unusually high order volume.

When possible, DoneByNelly LLC will communicate significant anticipated delays.

14. CONTACT US

For questions regarding shipping or delivery, please contact:

DoneByNelly LLC
Email: info@dbnbeauty.com
Website: www.dbnbeauty.com

Please include your order number and full name when contacting us regarding an existing order.