Hygiene and our customer’s safety is super important, so ALL Sales are final and NO REFUND will be issued if the product has been used. This goes for any beauty items; for Clothing and accessories refer to the Exchange Policy and Defective Items Policy below.

EXCHANGE POLICY:

•Exchangers are only accepted within (30) days if products are UNUSED and UNOPENED. Products are inspected upon return.

•Exchanges has to be price point for price point. For example: You can’t exchange a Perfect Brow Bush $7.00 for Creaseless concealer for $20.00.

•Products must be returned for exchange in original packaging. 

To make an exchange, ship your item via a traceable service to ensure delivery

DEFECTIVE PRODUCTS POLICY: 

If there are any mistakes with your order, or product(s) such as:

•Defective product(s)damaged during transit

•Incorrect product(s) received 

•Product(s) not as described

Contact info@dbnbeauty.com with you concern and we will accommodate as best as we can.

DIGITAL PRODUCTS:

Digital Products – No Resale, Returns or Exchanges Policy

By purchasing or downloading any digital product from DBNbeauty.com, DoneByNelly LLC, you agree to the following terms:

All Sales Are Final

Due to the digital nature of our products and the immediate access provided upon purchase, all sales of digital products are final.

We do not accept returns or exchanges and do not provide refunds once a digital product has been purchased or delivered, except where required by applicable law.

Please review the product description and details carefully before completing your purchase.

No Resale or Redistribution

All digital products purchased from DoneByNelly LLC/ DBN Beauty are for the purchaser's personal use only, unless the product specifically states that a commercial or resale license is included.

You may not:

• Resell, redistribute, or give away the digital product, whether in its original or modified form.
• Share, copy, transfer, or distribute the files to another person or business.
• Upload the files to file-sharing websites, marketplaces, membership platforms, or other websites for others to access or download.
• Claim the product, design, content, or files as your own.
• Use any part of the product to create another digital product for resale or redistribution unless expressly permitted by a separate license.

Purchasing a digital product gives you a limited license to use the product. It does not transfer ownership, copyright, or intellectual property rights to you.

Unauthorized Use

Unauthorized resale, sharing, copying, or redistribution of our digital products is prohibited and may result in the termination of your license to use the product and other remedies available under applicable law.

Purchase Agreement

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Digital Products – No Resale, Returns or Exchanges Policy.

For questions regarding your purchase or permitted use of a product, please contact info@dbnbeauty.com before purchasing.

Effective Date: August 17, 2026

QUESTIONS

If you have any questions, please contact us at: info@dbnbeauty.com

Attn: Donebynelly, LLC

3510 NW 34th ST

Gainesville, FL 32605

For physical products please allow 3-5 days from the date of purchase for processing and shipping.